Syntronic General Privacy Policy

Data protection is a high priority for us at Syntronic (”Syntonic”, ”we” or ”us”) and we are fully committed to respect and protect any information provided to us by you. The usage of our website (www.syntronic.com) is possible without any indication of personal data, however, for further contact with us, data processing might be necessary. Syntronic are responsible for the processing and managing of all personal information (“Information”, “Data” or “Personal data”) received by you, and it shall always be in compliance with the General Data Protection Regulation (GDPR). In case processing of personal data is necessary for providing the service for which you have engaged Syntronic, but there is no statutory basis for such processing, we will always ask for your consent.

This Privacy Policy (“Privacy Policy” or “Policy”) explains how and why we collect personal information, how we use it, the conditions under which we may disclose it to others and otherwise process it and how we keep it secure. The Policy also describes your rights to your personal data and the choices available to you regarding use of, your access to and how to update and correct your personal information. At Syntronic we want all our online visitors to be confident that we process information about you in accordance to applicable privacy legislation. 

About us

Syntronic is a leading design house specializing in advanced product and systems development, production and aftermarket services. Our offer covers the entire life cycle of a product or system from the concept stage to a finished product including life cycle support during its entire lifetime.

Syntronic have relevant systems in place to prevent unauthorised access or disclosure of your Personal Data and has made security and data privacy principles of everything we do. We are dedicated to complying with EU- General Data Protection Regulation (GDPR).

You can get in touch with us regarding GDPR by writing to gdpr@syntronic.com

Definitions

This Privacy Notice is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR).

Personal data: Any information relating to an identified or identifiable natural person (“data subject”). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Processing: Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction. 

How and what we collect

Your “personal data” means information, or pieces of information, that allows us to identify you as an individual. Most of the data being processed is information that you have provided us through different means of communication such as phone, email, social media, filling in forms on our website or by other form of correspondence. This typically includes full name, company’s name and contact information. We may also collect comments, questions and feedback provided by you in service-related communication and activities. We collect and maintain information about our customers and suppliers which is necessary for our contractual obligations. This may include information such as company name, business contact name and title, phone number and other contact details, billing address, business affiliation etc.

We may obtain information by other legitimate sources, such as publicly accessible sources and networks and commercial third-party sources. We only collect and use this information when you have given your consent to them to share your information with others.

Cookies and other technologies

Technical information such as IP address, browser type, browser language, pages you viewed, information about actions on our website etc. is collected automatically by cookies. Cookies are small data files that are downloaded to your browser when you visit a website. Cookies help us make our website and your visit better. If used alone, information collected by cookies do not personally identify you. You can determine if and how cookies will be accepted by configuring your web browser accordingly. You may for example choose to block all cookies, to only accept first party cookies or to delete all cookies when you close your web browser. If you choose to block or delete cookies, the website will normally work but the user experience may be adversely affected.

By using Google Analytics we get information regarding the pages you visit on our website, for how long, how you arrived on the website etc. No personal data about your name, address etc is stored when using Google Analytics.

Why we collect

Our legal basis for collecting and using personal data as described in this policy depend on the personal data concerned and the specific context in which we collect it. Normally this is (1) when we have your consent to do so, (2) when the processing is in our legitimate interest and not overridden by your rights, (3) to fulfil our contractual obligations, (4) to comply with legal obligations.

Following are examples of our purposes for collecting using personal data:

(1) When we have your consent to do so; Sending you information about products and services that may interest you, send you invitations (including promotional activities), market or satisfaction surveys, marketing information etc.
If you do not want to receive these types of information any more, you can opt out at any time.

(2) Our legitimate interest; Follow up on your requests or queries, provide support and service requested by you, send you documentation or information that you have requested etc.
You can request your personal information to be deleted at any time, but when doing so we are obliged to inform you that we may not be able to provide our services to you.

(3) Fulfil our contractual obligations; To conduct and manage our business with our customers, employee administration such as salary calculation or registration in the flex-time system etc.

(4) Comply with legal obligations; for tax purposes, for our obligations in the fields of employment and social security, as a part of a legal request etc.

Additional details may be provided to you in a separate notice or contract. 

Disclosure

Syntronic is a global group of companies and we may share the data within Syntronic as well as using third party services as a part of our business process and services. If we appoint a third part company, they are required to ensure adequate precautions are in place to protect the Data and that applicable laws are complied with. In case of information being transferred to countries outside the European Union (“EU”) we will take steps to make sure the right security measures are taken so your information is protected on the same level as if it remained within the EU.

How long we keep your data

We will store your personal data for as long as reasonably necessary to fulfil the purpose for originally collecting the data, or for as long for us to comply with legal and/or regulatory requirements. When the personal data we have collected is no longer needed it will be securely deleted. Data may be processed for statistical purpose, in those cases the data will be anonymized.

Your consent and your rights

If providing us with any personal data, but there is no other legal basis for such processing by us, you will be asked to give us your consent to manage your data as set out in this policy. You may at any time withdraw you consent, in those cases we are obliged to inform you that we may not be able to provide our services to you.

In respect of your personal data you have the following rights:

Right to information; You have the right to be informed when your data is processed, as well as to obtain a copy of the personal data that we hold about you together with information regarding how, and on what basis, the data is processed. Please note that we may request certain details about you in order to ensure that the information is provided to the correct person and handled in a secure way.

Right to rectification; You have the right to rectify and complete your personal data if inaccurate, out of date or incomplete.

Right to erasure; You have the right to request your personal data to be deleted when no longer necessary in relation for the purpose for which it was collected or processed, when the processing is based on your consent and you withdraw it,  if the processing is carried out for direct marketing and you object to the data being processed, if the processing is by a weighing of interest and there are no legitimate reason that override your interests.

Right to limitation of processing; You have the right to restrict processing of your data in case there is a dispute about accuracy or processing of your personal data.

Right to data portability; When we justify our processing on your consent or the performance of a contract with you, you have the right to be given and to use the data you provided us elsewhere. If you request so, we are obliged to facilitate such transfer to you or the third party.

Right to object; In case data processing has been based on legitimate interest the data are being used for direct marketing, you have the right to object to our processing of your personal data.

Automated decision-making, including profiling; You have the right not to be the subject of a decision solely based on any form of automated decision making, including profiling, if the decision may have legal consequences (or similar) significantly affecting you.

Complaints; You have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.

If any query’s regarding your privacy rights, contact gdpr@syntronic.com

Changes to the Privacy Policy

Syntronic reserves the right to amend this Privacy Police at any time. Changes will be made known by the publishing of revised versions on our website. We may also at any time ask you to provide an active consent to a new Privacy Policy or in additional purposes if needed for us to process your personal data accordingly to this Policy.